Customer Service Checklist

For shop owners:

a welcoming store layout
an attractive window display with relevant products
clearly stated opening
and always being open at those times
Telephone number quoted on facia
Answer phone on telephone so customers may call
and leave messages 24 hours a day

wheel chair and pram access
place to tether the dog
clear space for customers to walk round
and to
stand when waiting to pay

available staff in the shop
to help customers find what they want
logical product grouping
clear pricing

good quality
And probably the biggest sales attraction
plenty of stock at competitive prices

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