Goring-by-Sea

Peter Hall, Management Consultant

 
Peter Hall
Management Consultant

Specialising in Project Management, Change Management,
Customer Service, Contingency Planning

36 Marine Crescent, Goring by Sea West Sussex BN12 4JG
Tel: 01903 241964 - Fax: 01903 538128
Mobile: 07966 253345 - Email: pjhall@btinternet.com
Peter Hall, Management Consultant

Do you need assistance in

PROJECT MANAGEMENT
  CHANGE MANAGEMENT
   CUSTOMER SERVICE
    CONTINGENCY PLANNING?
Could your business benefit from the experience
and expertise of an additional professional?

*

PROJECT MANAGEMENT

In current business life, managers are often expected to undertake several projects in addition to carrying out their primary responsibilities. Sometimes, the combined load becomes too much with serious consequences for the manager, customers, fellow employees and the overall business.

*Have you considered the potential value of using a skilled additional professional to share your project management load?
 
*Are you concerned about existing plans to implement an important project? Would you like an independent assessment of the plans for a potential or on-going project carried out?

Peter Hall has over 20 years experience in managing many types of project including:-

*Systems development and implementation,

*Product design, testing and implementation, vendor selection and outsourcing.

*Office moves

*Supplier assessment and selection

*Outsourcing

CHANGE MANAGEMENT

Without change, many businesses would fail. But how many fail, or come close to failing because of a poorly managed change? Most changes effect the employees of a business but how many employees really understand the need and potential effect of a change before it happens?

*How does your company go about managing changes?
 
*Does action start before the implications, particularly on employees have been thought through?

Peter Hall has extensive experience and formal training in the management of change. He has managed a large number of changes including:

*Integration of two businesses following acquisition

*Implementation of internal restucturing

*He has also successfully guided a company in the Czech Republic in getting an organisation change "back on the rails".

CUSTOMER SERVICE

Customers are the lifeblood of all businesses. Every business spends a considerable amount of money and time to win each new customer. However, many neglect to focus on the way in which customers are serviced. Too often, poor service delivery proves to be a very effective way of loosing customers.

*Could your business benefit from an independent assessment of your approach to customer service?
 
*Are your staff taking every opportunity to delight customers?
 
*What improvement opportunities exist?
 
*What do you know about the service that your competitors provide?

Peter Hall has been responsible for customer service to a demanding group of international customers. He has participated in benchmarking studies of competitors. He has undertaken consultancy assignments to identify service improvement opportunities for clients.

CONTINGENCY PLANNING

Are you prepared for an unexpected event or disaster to impact your business? It could be a new player in the market place, a scare about materials that you use, adverse press coverage or simply not being able to use your existing premises for a period of time.

* What are the potential risks that you should consider?
 
* How long can your business survive without service from the public utilities?
 
* If business premises are damaged by fire, how will you keep trading?

Peter Hall has considerable experience in developing and implementing contingency/disaster plans. For example:-

*The plan to minimise the effect of an extended postal strike on a business that depends on the mail service for its revenue.

*The plan to provide uninterrupted 24 hour customer service in a location in the centre of a war zone

Peter Hall

is an experienced senior executive and business consultant. In a wide range of management roles at American Express and Systems International, he was responsible for delivery of high quality international customer service and for numerous successfully implemented projects.

In 1995, he set up his own consultancy business and has carried out a diverse range of assignments for national and international organisations.

Peter Hall is also non-executive Chairman of The Priory Partnership Ltd, a leading Sussex public relations consultancy -
http://www.priory-partnership.co.uk

He is also South East Regional Chairman of the Institute of Customer Service -
http://www.instcustserv.com

*

Peter Hall

36 Marine Crescent, Goring by Sea West Sussex BN12 4JG
Tel: 01903 241964 - Fax: 01903 538128
Mobile: 07966 253345 - Email: pjhall@btinternet.com

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contributed by: Richard Waller
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